Support
Write to us
Email leto@proairos.com.
You may write in English or Chinese.
What to include
- Your account ID, which your account page shows with a Copy button. With it we can find your account without asking you for anything else.
- What you were doing: the AI client or program you used, and the question, tool call or SQL.
- When it happened, with your time zone, and the exact error message.
Never send us an API key’s secret or a sign-in code. We will never ask for them.
Common questions
I am in mainland China and cannot sign in with Google
In mainland China, sign in with Apple or email (Google is not reachable there).
What are the daily quotas?
Each plan allows a number of queries and an amount of query time each day, and a few queries at once. The quotas reset at 00:00 UTC. Your account page shows your plan’s limits and what you have used today, and the pricing page compares the plans. Once you reach a limit, further queries are refused until the reset.
I lost an API key’s secret
A key’s secret is shown only once, when you create it, and we cannot show it again. Delete the key on your API keys page, then create a new one.
How do I disconnect an AI client?
Your account page lists the AI clients you have connected; choose Disconnect next to one. It loses access at once, and you can connect it again whenever you like.
How do I delete my account?
Until deletion is part of the product, write to us and quote your account ID. You may write from any address: we confirm by writing to your account’s own email address, and delete the account once you answer. The privacy policy says what deletion removes.